Our jewelry is handmade and often made to order, so we only accept exchanges for returns. This policy guarantees that each beautiful piece meets the high standards of our valued customers. We believe in the quality of our creations and want you to find the perfect piece that fits your style and needs.
Exchanges must be started within 5 days of delivery. Only one exchange per item is allowed. If you'd like to start an exchange, email us at contact@le-monae.com. All items bought during a sale are final.
All exchanges must be returned in their original condition (unworn and undamaged).
Customers pay for shipping on exchanges. We can refuse any exchange that shows wear or doesn't meet these conditions. Customers are also responsible for any duties on international orders.
PROCESSING + SHIPPING
All orders are shipped from our headquarters in Los Angeles, CA. At Le Monáe, we guarantee quick order processing and shipping for your beautiful jewelry. Once an order is placed, it cannot be changed, so please double-check your choices before finalizing your purchase. We start processing within 24 hours, and it usually takes 2-3 business days. Be aware that processing times may change during sales and new product launches. Any fine jewelry is made to order and has a processing time of 5-8 days.
Shipping Times:
Domestic: 4-5 days
International: 5-10 days
You'll receive an email with shipping confirmation and tracking information once your order ships.
LOST OR STOLEN PACKAGES
Route Protection:Route is a global optional premium package protection for your order. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the Route team, for a reorder within 24-48 hours.
Note: If your order does not have Route, Le Monáe is not liable for any lost, stolen, or damaged items during shipping.
International Orders:All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country and import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.
